Terms of Service

Last Updated: April 16, 2025

Eligibility

• Age Requirement: You must be at least 18 years old (the age of majority in India) to use this site or make a purchase. By using our site, you represent that you are at least 18, or that you are using the site under the supervision and consent of a parent or guardian if you are a minor. We do not knowingly sell to or collect personal information from children under 18 years of age.
• By Using the Site: You affirm that any information you provide is truthful and accurate, and that you have the legal capacity to enter into this agreement. If you are using the site on behalf of an organization, you have authority to bind that organization to these terms.

User Responsibilities and Acceptable Use

When using our website and services, you agree to adhere to the following guidelines:

• 1. Legal and Ethical Use: You will only use the site for lawful purposes and in compliance with all applicable laws and regulations. You may not use our products or site for any illegal or unauthorized purpose, nor to violate any laws in your jurisdiction (including but not limited to copyright or export control laws)

• 2. Prohibited Activities: You are strictly prohibited from engaging in activities that compromise our website or other users. This includes, but is not limited to:

  • a. Violating Rights: Do not infringe upon or violate our intellectual property rights or the rights of others. This means you cannot copy, distribute, or reuse any content from our site without permission (see Intellectual Property below for details).
  • a. Malicious Behavior: Do not upload or transmit any worms, viruses, or any code of a destructive nature. Similarly, refrain from any attempt to hack, phish, spam, crawl, scrape, or otherwise compromise the security or functionality of our website.
  • a. False Information and Misrepresentation: Do not use a false email address, impersonate someone else, or provide misleading information. You are responsible for ensuring that all information you submit (e.g. during checkout or account creation) is accurate and up to date
  • a. Harassment or Harm: Do not use our site to harass, abuse, insult, or harm others, or to post content that is obscene, defamatory, threatening, or discriminatory (based on gender, religion, ethnicity, race, age, national origin, or disability). We reserve the right to terminate your access if you engage in any of these prohibited uses
• 3. Account Security: If you create an account on our site, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account. Any activities under your account are your responsibility. Please notify us immediately of any unauthorized use of your account.
• 4. Refusal of Service: We reserve the right to refuse service to anyone for any reason at any time. If we suspect any fraudulent, illegal, or unauthorized activity, we may cancel orders or terminate accounts associated with such activity.

Intellectual Property

All content on this website - including text, descriptions, images, graphics, logos, icons, and software - is the exclusive property of Earthenlume Decor Pvt. Ltd. (Badhai Ho Luxury Gifting) or our content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. Our brand names, logos, and taglines are trademarks of Earthenlume Decor Pvt. Ltd. You are not permitted to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site, our products, or our content without express written permission from us.

By using the site, you agree that you will not infringe on our intellectual property or that of others . This means you cannot use any content from our site for commercial purposes or any other purpose not explicitly allowed by us. Any unauthorized use of our content may result in legal action.

Orders and Purchasing Process

When you place an order on our website, you are offering to purchase a product under these Terms:

• 1. Order Process: Browse our products, add items to your cart, and proceed to checkout. You will be required to provide your shipping information, contact details (such as name, address, phone number, email), and payment information at checkout. Please review your order and details carefully before final submission. Once you place an order and payment is successfully made, we will send you an order confirmation via email. This email signifies that we have received your order request.
• 2. Payment Terms: All purchases must be paid in full at the time of ordering. Payments on our site are processed securely through Razorpay, our chosen payment gateway. Razorpay allows you to pay via various methods (credit card, debit card, net banking, UPI, digital wallets, etc.) in your local currency where possible. All transactions are encrypted and secure - we and Razorpay do not store your card information on our servers . Payment information is processed in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) for protecting cardholder data . Once your transaction is complete, your payment details are not retained on our systems for security. For more information on how we handle data, see our Privacy Policy
• Pricing and Accuracy: All prices are listed in Indian Rupees (INR) by default, unless otherwise noted for international orders. Prices may be subject to taxes as applicable by law. We strive to ensure that all product descriptions, images, and pricing on our site are accurate. However, in case of any error (such as an incorrect price or availability), we reserve the right to correct it and, if necessary, cancel or refuse any order placed for the incorrectly listed item. If your order is canceled due to such an error after your payment has been processed, we will notify you and issue a full refund of the amount paid.
• Order Acceptance and Cancellation by Us: We reserve the right to refuse or cancel any order for any reason, at any stage of the order process. For example, we may limit or cancel quantities purchased per person or per order if we suspect the order is placed by resellers, distributors, or is otherwise fraudulent. If we make changes to or cancel an order, we will attempt to notify you via the email or phone number provided at checkout. In the event of cancellation by us, you will be refunded any amounts charged.
• User Account Information: You agree to provide current, complete, and accurate information for all purchases made on our site. This includes promptly updating your account information (email, phone, billing and shipping address, and payment details) so we can process your transactions and contact you as needed. We are not responsible for any delays or order issues that arise from incorrect or outdated information provided by the customer.

Payment Gateway (Razorpay)

Our use of Razorpay means that when you make a purchase, you may also be subject to Razorpay's terms and conditions. Razorpay is a third-party service provider that processes your payment on our behalf. We have chosen Razorpay for its strong security measures: it adheres to strict industry standards (PCI-DSS) to ensure safe handling of payment data

Please note the following regarding payments:

• 1. No Card Data Storage: We do not see or store your full credit/debit card numbers or bank account details on our servers. This information is handled by Razorpay's secure systems. Your payment transaction data is used only as long as necessary to complete the transaction and is not saved thereafter.
• 2. Payment Authorization: By providing your payment details, you represent that you are authorized to use the payment method and authorize us (and Razorpay) to charge the full order amount to that method.
• 3. Payment Issues: In case of a payment failure or error, please ensure your details are correct and try again, or use an alternate method. If the issue persists, contact your bank or our customer service for assistance.
• 4. Additional Charges: For international orders, your bank or card issuer might charge additional fees for currency conversion or international transactions. These charges are beyond our control and are the responsibility of the customer.

For more on how Razorpay handles your information, refer to our Privacy Policy and Razorpay's own privacy policy.

Shipping and Delivery

Once your order is confirmed, it will be fulfilled in accordance with our Shipping Policy (which is hereby incorporated into these Terms). Generally, we process orders within 2-3 business days and then ship them out. Delivery times vary based on destination, but typically range from 5-7 business days for domestic shipments. International deliveries may take longer depending on customs and local postal services.

You will receive a notification with tracking information when your order is dispatched. We partner with reliable third-party courier services to deliver your packages. Ownership and risk for products you purchase transfer to you upon delivery to your specified address.

Please ensure that the shipping address and contact details you provide are accurate and complete. Our delivery partners will usually attempt delivery more than once if you are unavailable at the time of the first attempt. If a package is returned to us due to an incorrect address or after multiple failed delivery attempts, we may have to treat the order as canceled (see Refunds & Returns below for how such cases are handled).

For full details on shipping times, international shipping, costs, and carrier information, please review our dedicated Shipping Policy below.

Cancellation Policy

Order Cancellation by Customer: Please note that all sales are final. Once an order is placed and confirmed on our website, it cannot be canceled or modified. We begin processing orders immediately to ensure timely delivery, and often include personalized or perishable components in our gift sets. Therefore, we do not accept cancellation requests after an order has been placed

Before completing your purchase, please double-check your cart and details. If you have an urgent issue or need to correct a mistake in your order, you may contact our customer support immediately, and we will do our best to assist. However, we cannot guarantee that changes or cancellations will be possible once the order is in process.

(For information on situations where we may cancel an order from our side, see Orders and Purchasing Process above.)

Returns and Refunds

All products sold through Badhai Ho Luxury Gifting are generally non-returnable and non-refundable. Due to the unique and curated nature of our luxury gift products, we are unable to accept returns or offer refunds in most cases. We pack each order with care, and many of our items are handcrafted, perishable, or made-to-order, which means we cannot restock or resell them. As a result, all purchases are considered final.

However, we do want you to have a positive experience. In the rare event that there is a problem with your order, we do offer limited exceptions:

• 1. Damaged or Wrong Item Received: If you receive a product that is damaged in transit or not the item you ordered (incorrect item), please notify us within 48 hours of delivery. We will require you to provide photographs of the damaged or incorrect item as proof. We may also request photos of the packaging for shipping claims. These measures help us verify the issue and continuously improve our packing standards. We will accept a return or exchange request only in cases where the product delivered was damaged or wrong relative to what you ordered.

  • - To report a damaged or incorrect product, email our customer care at care@badhaiho.gifts with your order number, details of the issue, and attach the photos of the item and packaging. Our team will review your case promptly.
  • - Resolution: Upon verification of your claim, we will work with you to make it right. Depending on the situation, we will either replace the damaged/incorrect item with a new one or, if a replacement is not possible, issue a refund or store credit for the affected item. Any replacement shipping costs for a validated claim will be borne by us. We are committed to ensuring you receive the correct products in good condition, as promised.
• No Returns/Refunds for Other Reasons: We do not accept returns or provide refunds for reasons such as change of mind, personal dislike of a product, or any reason other than a verifiable defect or error on our part. Please review product details, dimensions, and images carefully before purchasing. If you have any questions about a product, feel free to contact us prior to purchase.
• Non-Delivery Issues: We cannot be held responsible for delivery failures due to incorrect addresses provided by the customer or absence of the recipient. No refund will be issued if we were provided an incorrect or incomplete address, if our courier partner made multiple failed delivery attempts, or if the shipment was refused or unclaimed by the recipient​ boxupgifting.com . In such cases, if the package is returned to us, we can resend it to the correct address at your expense (additional shipping charges will apply), or you may pick it up from our facility if feasible. Otherwise, the order will be considered completed and non-refundable.
• Process for Approved Returns: In the rare case we ask you to return a damaged or incorrect item, we will provide instructions. Typically, you will not need to send the item back; instead, we will arrange a pickup or simply ask for disposal, depending on the situation. If a return pickup is arranged, we or our courier will collect the item from you at no extra cost in the case of a validated damage/incorrect delivery claim. Refunds (if approved) will be processed back to your original method of payment within a certain amount of days. Please note that bank processing times may vary.

By making a purchase on our site, you acknowledge and agree to this Refund & Return Policy. We appreciate your understanding that these strict policies enable us to maintain our high standards of quality and service for all customers

(For more details or assistance regarding returns and refunds, see our standalone Refund Policy & Return Policy page below or contact our support.)

Limitation of Liability

We strive to provide you with a great experience, but Badhai Ho Luxury Gifting (Earthenlume Decor Pvt. Ltd.) shall not be liable for certain issues to the fullest extent permitted by law:

• No Warranties: All products and services on our site are provided on an “as is” and “as available” basis without any representation or warranties, express or implied. We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the maximum extent allowed by law, we disclaim any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. You use our site and products at your own risk.
• Product Expectations: While we take care to ensure quality, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations . Minor variations in color, appearance, or packaging may occur, and such variations do not constitute defects or non-compliance.
• Limited Liability: In no case shall Earthenlume Decor Pvt. Ltd., our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our site or purchase of our products. This includes, without limitation, any loss of profits, loss of revenue, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise. We are not liable for any claim related in any way to your use of the service or any product, including any errors or omissions in any content, or any loss or damage incurred as a result of the use of the service or any content or product posted, transmitted, or otherwise made available via the website
  If, notwithstanding the above, we are found liable to you for any damage or loss arising from or connected to your use of our site or products, our liability shall not exceed the amount you paid us for the product or service in question. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by law
• Third-Party Services: We may provide you with access to third-party tools or links (such as payment processors or logistics tracking services) that we do not monitor or control. You acknowledge that we provide access to these “as is” without warranties and without any endorsement, and we have no liability arising from your use of optional third-party tools or links. Use them at your own discretion and risk.
• Events Outside Our Control: We are not responsible for any delay or failure to perform any obligation under these Terms if the delay or failure is due to events beyond our reasonable control, such as natural disasters, strikes, war, epidemics, internet outages, government restrictions, or failures of our suppliers or shipping partners.

Indemnification

You agree to indemnify, defend and hold harmless Earthenlume Decor Pvt. Ltd. (Badhai Ho Luxury Gifting) and our parent company (if any), affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand (including reasonable attorneys fees) made by any third-party due to or arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third-party

In simple terms, if your use of our site or services causes us to be sued or incur costs (for example, because you violated someone else's rights or any regulation), you agree to cover our costs and losses.

Termination

These Terms of Service are effective unless and until terminated by either party. You may terminate this agreement at any time by ceasing use of our site and notifying us that you no longer wish to use our services. If you terminate, you remain obligated to pay for any orders you have placed and we have processed, and any other obligations incurred prior to termination.

If, in our sole judgment, you fail to comply with any term or provision of these Terms, we may terminate or suspend your access to our site at any time without notice. Upon termination, any provisions of these Terms which by their nature should survive (such as intellectual property rights, indemnification, limitations of liability, etc.) will survive. You will remain liable for all amounts due up to and including the date of termination, if applicable

Governing Law and Jurisdiction

These Terms of Service, and any separate agreements whereby we provide you services or sell you products, shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms or your use of the site or purchase of products shall be subject to the exclusive jurisdiction of the courts of India.

If you are a consumer and reside outside India, you may also be entitled to certain consumer protection rights or remedies under the laws of your country of residence. However, to the extent permitted, you agree to submit to the jurisdiction of India for the resolution of any dispute.

(Note: If you are an Indian resident, this agreement is subject to applicable consumer laws including the Indian Contract Act and Information Technology Act, as well as rules and guidelines issued by government authorities.)

Changes to These Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service at any time. Any updates will be posted on this page with a revised “Last Updated” date. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes . If we make material changes to these Terms, we may provide a notice (such as a banner on our site or an email notification) to inform you.

Contact Information

If you have any questions or concerns about these Terms of Service, or need to contact us for any reason, please reach out to us at:

Earthenlume Decor Pvt. Ltd. (Badhai Ho Luxury Gifting)
Email: care@badhaiho.gifts
Customer Support Phone: +91 - 9155 3933 78 (Mon-Fri, 10am - 6pm IST)

Mailing Address: (Office Address, e.g., 103, Ashoka Residency, Bhabha Colony, Hanumannagar, Kankarbagh, Patna, Bihar, India).